Privacy Policy

Last updated: November 13, 2026

1. Scope of This Policy

This Privacy Policy applies to FUTO Cloud ("we", "our", or "us") and covers our collection, use, and disclosure of your information when you create a FUTO Account at futo.cloud and use FUTO Cloud services with it, including the Immich Backup service, and when you contact our support, including on our Discord server. This Policy does not cover any third-party websites, services, or applications that can be accessed through our app. Data on your Immich server stays on your server, and we only receive what the Backup Service transmits to us.

2. Information We Collect

Encrypted Backup Data: Your backup content is end-to-end encrypted on your device before it is uploaded. We store only the encrypted data and do not have your keys, so we cannot read it.

Account: When you create or sign in to a FUTO Account at futo.cloud we collect:

• Name
• Email address
• IP address
• Timing metrics

Purchases: When you purchase a subscription we collect:

• Country of origin
• Postal code
• Billing address
• Payment card details

Note: Payment card details are collected and stored by our payment processor. We receive only the card brand, last four digits, and expiration date.

Backup Service: When your devices connect to futo.cloud we may collect the following information about the request:

• IP address
• User-Agent and client version
• Storage used, and the number and size of encrypted objects
• Timing metrics
• Client side logs of the backup process
• Connection name (your configured external host or machine hostname) and connection type
• Backup names you provide

Connection and backup names are not part of your encrypted backup content. We store them unencrypted so we can show them in your account.

Device and Connection Information: To optimize FUTO Cloud for the devices and networks our users are on, we may also collect:

• Operating system
• Hardware specifications
• Network information (e.g., ASN and measured upload/download speeds)

Support: When you contact support, we collect what you send us, including messages, attachments, and any logs you choose to share. If you open a support ticket on our Discord server, our support bot also collects:

• Your Discord user ID and username
• The link between your Discord account and your FUTO Account
• The messages and attachments posted in your ticket

The support bot only processes messages posted in support tickets. It does not process the content of messages in any other channel.

3. Use of Your Information

Providing FUTO Cloud: Account information is used to create and secure your account, store and return your backups, bill your subscription, and respond to support requests.

Purchasing: The country of origin and postal code are collected solely for determining the applicable tax rates on your purchase. Card details are used by our payment processor to process your payment.

Improving FUTO Cloud: Request metadata, device, and connection information help us understand our user base and ensure that we optimize our clients and infrastructure for those devices, networks, and locations.

Support: Support conversations are used to resolve your request. When you open a support ticket with a linked FUTO Account, an AI tool reviews your ticket together with the service data tied to your account and reports its findings, and our staff may run it again later. These findings are shown only to our staff. We do not use your support conversations to train AI models.

4. Sharing of Your Information

Tax Authorities: The purchase information may be shared with tax authorities as required by law.

Payment Providers: The purchase information may be shared with payment providers where required.

Infrastructure Providers: Our hosting provider stores data on our behalf and may only process it to provide that service to us.

Support Providers: Support conversations are copied to our helpdesk provider so our staff can answer them and, if you choose, so you can receive replies by email. When the AI tool described above runs, your ticket conversation and related account data are sent to a third-party AI model provider to produce the analysis. Messages you post on Discord are also handled by Discord under its own privacy policy.

Legal Requests: We disclose information only where legally required, such as a lawful request by public authorities. Because backup content is end-to-end encrypted, we cannot produce it.

We do not sell your information, and we do not use it for advertising.

5. Data Retention and Deletion

We keep your information while your account is active. Once your subscription ends (a cancellation takes effect at the end of the current billing period) or you delete your account, your backup data will no longer be available for export and is deleted from our systems within 90 days. Billing records are kept as long as tax law requires.

Support conversations are kept as long as we need them to support you, and are not deleted on a fixed schedule. Support tickets on Discord are deleted from Discord 14 days after they close, and a transcript is kept on our own systems. You can ask us to delete your support conversations at any time.

6. Your Rights

You can view and update your account information in your account settings. To access, export, correct, or delete your information, contact us at support@futo.tech we honor the rights granted by the privacy laws that apply to you (such as the GDPR and CCPA).

7. Security

We're committed to safeguarding your information. While no system is 100% secure, we take various measures to protect information about you from unauthorized access, use, alteration, or destruction. Your keys are yours alone: we cannot reset or recover them, so keep them safe.

8. Changes to This Policy

We may update our Privacy Policy from time to time. If we make any changes, we will notify you by revising the "Last updated" date at the top of this policy. If the changes are material, we will also notify you by email to your account address.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@futo.tech